We aim to send all orders within 24-48 hours of receiving your order. If there are likely to be any delays, we will email you. An email will be sent telling you when the order will be dispatched. PLEASE CHECK SPAM IF YOU HAVE NOT RECEIVED ONE.
Orders under 2kg and classed as a 'Small Parcel' or under by Royal Mail, are sent by 1st Class Royal Mail.
All other parcels will be sent by Courier, which can take 3 to 5 working days - although usually quicker. Delivery is attempted 3 times then returned. Extra postage will be needed to resend.
All packages will have proof of postage. Some orders will have to be 'Recorded - Signed For', at our expense.
Postage is calculated by weight as you add to the basket.
However, there will be a maximum postage cost of £9.70 and a minimum cost of £1.75.
Unless the Item or Items are damaged on delivery, any returns are paid for by the Customer.
Deliveries to the Highlands of Scotland, the Isle of Man and the Shetlands may incur an extra charge, you will be contacted for this.
ORDERS OUTSIDE THE UK
Orders outside the UK will be sent via courier. This can take up to 7days for delivery depending on country being sent to, and customs of the country.
IN CASE OF DAMAGE
If the package is damaged and it is 'signed for' please note 'damaged' or 'not inspected' where you sign. Please keep all wrapping and packaging. Please let us know as soon as possible what the damage is. We can then decide the best course of action. Rest assured you will not be out of pocket.
If you require recorded or special delivery, please email firstname.lastname@example.org and we will let you know the extra costs involved.
CUSTOMS & EXCISE
We advise checking with Customs if you are importing goods into the country. We can not send Athames outside of the UK.
You will be responsible for paying postage costs associated with returns under this policy unless the goods were received damaged.
The following kinds of products may not be returned under this policy:
(a) Food, drink and any other products liable to deteriorate within the period set out in Section 1 and 2 above;
(b) DVDs, CDs and other audio or video or audio-visual recordings;
(c) Computer software (whether on CD-ROM, DVD-ROM or otherwise);
(d) Newspapers, periodicals, magazines or similar products;
(e) Toiletries and cosmetics;
(f) Any product made to your specification;
(g) Any product made to order;
(h) Any product personalised or adapted for you;
(i) Gift vouchers.
We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy including the original delivery charges and excluding the costs of returning the product to us. The cost of return post is only returned to you if the return was made in line with our returns procedure and the reason for the return was because of damage.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase but that is not always possible.
We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we received your returned product.
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):
(a) We will not refund or exchange the product.
(b) We may retain the returned product until you pay to us such additional charges we may have incurred including for re-delivery.